Privacy Policy
Last Updated: February 9, 2026
Coaches and Creators LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Payment Information: Credit card details, billing address (processed by our secure payment processors)
- Business Information: Business name, industry, revenue range, social media handles
- Communication Data: Messages, feedback, support inquiries, survey responses
- User Content: Posts in our community, testimonials, submitted materials
1.2 Information Collected Automatically
When you access our website or services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies, pixels, and similar technologies
1.3 Information from Third Parties
We may receive information about you from:
- Social media platforms when you connect your accounts
- Payment processors regarding transaction status
- Marketing partners and advertising networks
- Publicly available sources
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Process your purchases and provide access to programs
- Deliver coaching calls, training materials, and support
- Communicate with you about your account and services
- Respond to your inquiries and support requests
2.2 Business Operations
- Improve and optimize our website and services
- Analyze usage patterns and trends
- Develop new products and features
- Maintain security and prevent fraud
2.3 Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Provide personalized content and recommendations
- Display targeted advertising
- Conduct surveys and gather feedback
2.4 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent harm
- Enforce our terms and policies
- Protect our rights and the rights of others
3. How We Share Your Information
We may share your information with:
3.1 Service Providers
Third parties who perform services on our behalf, including:
- Payment processors (Stripe, PayPal)
- Email service providers
- Customer support platforms
- Analytics providers
- Cloud hosting services
3.2 Business Partners
We may share information with partners for joint offerings or promotions, but only with your consent.
3.3 Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
We do not sell your personal information. We do not rent, trade, or otherwise make available your personal information to third parties for their direct marketing purposes.
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential | Required for website functionality and security |
| Performance | Help us understand how visitors use our site |
| Functional | Remember your preferences and settings |
| Marketing | Track advertising effectiveness and show relevant ads |
4.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
4.3 Third-Party Tracking
We use third-party services including:
- Google Analytics for website analytics
- Meta (Facebook) Pixel for advertising
- TikTok Pixel for advertising
- YouTube for video content
These services may collect information about your online activities over time and across different websites.
5. Your Privacy Rights
Your Rights Under GDPR (European Users)
If you are located in the European Economic Area (EEA), you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of processing
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time for consent-based processing
Your Rights Under CCPA (California Residents)
If you are a California resident, you have the right to:
- Know: What personal information we collect and how it's used
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of the sale of personal information (we do not sell your data)
- Non-Discrimination: Not be discriminated against for exercising your rights
California "Shine the Light" Law: California residents may request information about disclosure of personal information to third parties for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: [email protected]
We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Secure payment processing through PCI-compliant providers
- Access controls and authentication measures
- Regular security assessments and monitoring
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet legitimate business purposes
When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.
For transfers from the EEA, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our website does not currently respond to DNT signals, as there is no industry standard for compliance.
12. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Company: Coaches and Creators LLC
14. Additional Disclosures
14.1 FCRA Compliance
We do not use consumer reports or provide consumer reporting services as defined under the Fair Credit Reporting Act (FCRA). Our services are for educational and business coaching purposes only.
14.2 Platform-Specific Disclosures
Meta (Facebook/Instagram): When you interact with our content on Meta platforms, Meta may collect information as described in their Privacy Policy. Our use of Meta's tools complies with Meta's Platform Terms.
YouTube: Video content embedded from YouTube is subject to Google's Privacy Policy. YouTube may collect information when you view embedded videos.
TikTok: If you interact with us through TikTok, TikTok may collect information as described in their Privacy Policy.